Terms, in plain words.
The agreement between you and VELA Tianyar when you book a stay, short, clear and fair.
Booking & rates
Enquiries reach us straight away, and a real person then checks availability and price and replies personally, by email or WhatsApp. Your booking is confirmed formally by email only.
Rates are quoted in IDR and include 10% tax. There is no service charge on canvas lodges. Breakfast at Saga is available as an add-on and is not included in the lodge rate unless stated in your offer.
These terms apply to new bookings, and bookings made under earlier terms keep the cancellation policy they were made under.
Deposit & cancellation
A 30% deposit confirms and secures your reservation, and your dates are guaranteed once we receive it. The balance is payable before arrival or on check-in.
- Cancel within your window and the 30% deposit is non-refundable.
- A no-show is charged in full, and early departures are non-refundable.
- Changes are subject to availability and may adjust the rate.
- Deadlines follow resort time, WITA (GMT+8). Promotional rates may carry their own terms.
- If we ever cannot host dates you have paid for, you are refunded in full within 7 days.
Your stay
Check-in from 2pm, check-out by 11am. There is no minimum stay; two nights or more is recommended. Children are welcome; we have one cot available, subject to availability, and recommend bringing your own travel cot for an infant. We are non-smoking indoors, and we keep rest hours from 10pm to 7am.
Care & liability
We look after the coast and your canvas lodge with attention, and carry the insurance a small retreat should. Personal belongings remain your responsibility; a safe is provided in every lodge.
Tell us about mobility, dietary or medical needs before arrival and we will prepare ahead.