Terms, in plain words.
The agreement between you and VELA Tianyar when you book a stay, short, clear and fair.
Booking & payment
Enquiries are confirmed personally by email or WhatsApp within a day. A deposit may be requested to secure peak dates; the balance is due on arrival.
Rates are quoted in IDR and include all taxes and service charges. Breakfast at Saga is available as an add-on and is not included in the room rate unless stated in your offer.
Cancellation
Cancel free up to 7 days before arrival, your deposit is fully refunded. Within 7 days, the deposit is held as credit toward a future stay within 12 months. No-shows are charged the first night.
Your stay
Check-in from 2pm, check-out by 11am. There is no minimum stay; two nights or more is recommended. Children are welcome; we do not provide cots (bring a travel cot for infants). We are non-smoking indoors, and we keep quiet hours from 10pm to 7am so the coast stays calm.
Care & liability
We look after the coast and your tent with attention, and carry the insurance a small retreat should. Personal belongings remain your responsibility; a safe is provided in every tent.
Tell us about mobility, dietary or medical needs before arrival and we will prepare ahead.