Booking
Deposit & cancellation.
A 30% deposit confirms and secures your reservation, and the balance is payable before arrival or on check-in.
| Season | Stay dates | Free cancellation |
|---|---|---|
| Low season | 6 January to 31 March and 11 October to 20 December | up to 3 days before arrival |
| Mid season | 1 April to 30 June and 1 September to 10 October | up to 7 days before arrival |
| High season | 1 July to 31 August | up to 14 days before arrival |
| Peak season | 21 December to 5 January | up to 30 days before arrival |
- Free cancellation up to your season's window before arrival: 3 days in low season, 7 in mid, 14 in high, 30 in peak. If you cancel within that window, the 30% deposit is non-refundable.
- A no-show is charged in full, and early departures are non-refundable. All deadlines follow the resort's local time, WITA (GMT+8).
- If we ever cannot host dates you have paid for, you are refunded in full within 7 days.
House policies
How your stay works.
- Enquiries reach us straight away, and a real person then checks availability and price and replies personally, by WhatsApp or email. Your booking is confirmed formally by email only.
- Rates are quoted in IDR and include 10% tax. No service charge is added to the nightly rate. Food and drink at Saga are quoted plus 10% service charge and 10% tax.
- Check-in from 2pm, check-out by 11am. No minimum stay; two nights or more is recommended.
- Rest hours are 22:00–07:00, and we are non-smoking indoors.
- Housekeeping is on request; ask the team whenever you'd like your canvas lodge refreshed.
- VELA is roughly three hours from DPS airport; ask the concierge about a transfer.
- Tell us about dietary or medical needs and we will prepare ahead.
- The ocean sets the conditions for boats and dives, we adapt around the weather.
- Children of all ages are welcome. We have one cot available, subject to availability. We therefore recommend bringing your own travel cot if you need one for an infant.
- Infants · under 3
- Children · 3 to 12
- Adults · 13 and over
- No message is missed. A real person reads every request, and replies directly.
Still unsure?
Just ask.
Anything not covered here, message us. We answer plainly.