Booking & payment
Enquiries are confirmed personally by WhatsApp or email within a day.- A deposit secures your dates; the balance is settled on arrival.
- Rates are quoted in IDR and include 10% tax. Saga and add-on prices include 10% service charge and 10% tax.
Cancellation
- If we cannot confirm your dates after a deposit, it is refunded in full within 7 days — we never hold a deposit for a stay we cannot host.
- Free cancellation up to 7 days before arrival; your deposit is fully refunded.
- Within 7 days, the deposit is held as credit toward a future stay within 12 months.
- No-shows are charged the first night; the rest of the stay is released.
During your stay
- Check-in from 2pm, check-out by 11am. No minimum stay; two nights or more is recommended.
- Quiet hours are 22:00–07:00, and we are non-smoking indoors.
- Housekeeping is on request; ask the team whenever you'd like your tent refreshed.
Getting here & care
- VELA is roughly three hours from DPS airport; we can arrange a transfer.
- Tell us about dietary or medical needs and we will prepare ahead.
- The ocean sets the conditions for boats and dives — we adapt around the weather.
Children & cots
- Children of all ages are welcome. We don't provide cots, so please bring a travel cot if you need one for an infant.
Still unsure?
Just ask.
Anything not covered here, message us, we answer plainly and within a day.